Oklahoma Hyundai
Problem:
Losing deals inside the CRM every single day. Hundreds of leads were sitting untouched, service‑to‑sales conversions were flat, and retention was slipping. The CRM was cluttered with cleared‑but‑not‑worked tasks, dead leads, and broken workflows.
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What We Did
We executed a full CRM and service‑to‑sales overhaul:
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Deep CRM cleanup (duplicate removal, workflow fixes, status correction)
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Revived dead, cold, and forgotten leads
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Rebuilt service‑to‑sales handoff process
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Reactivated lost customers with personalized outreach
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Timing‑based followup across all lead types
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Daily accountability reporting for managers
N.C. Honda
Problem
They were unknowingly sabotaging their own follow-up process. Mystery shops revealed inconsistent pricing, AI‑only spam messaging, and the use of four different outbound phone numbers, which confused customers and minimalized contact rates. Their digital and CRM communication strategy was fragmented and ineffective.
What We Did
We rebuilt their entire communication and follow-up structure:
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Conducted full mystery shops and CRM audits
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Standardized pricing communication
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Eliminated AI‑only spam messaging
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Consolidated outbound numbers
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Rebuilt follow-up templates to feel human
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Improved outbound cadence and accountability
Minnesota GMC
Problem
They had strong traffic but weak execution. Contact rates were low, appointment setting was inconsistent, appointment show ratios were slipping, and Internet closing % was stuck at the bottom of the OEM rankings. Response times were slow, accountability was unclear, and the CRM wasn’t being worked correctly.
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What We Did
We rebuilt their CRM discipline and outbound execution:
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Daily outbound cadence coaching
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Timing‑based followup across all lead types
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Appointment setting and confirmation process overhaul
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CRM accountability program for managers
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Response time monitoring and reporting
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Cleaned workflows and fixed task logic
So. Cal Acura
They were sitting on a massive pool of untapped equity customers and high‑intent service traffic — but none of it was being worked. Their equity tool was barely used, service advisors weren’t identifying upgrade candidates, and hundreds of customers with positive equity were visiting the service drive every month without a single outbound attempt.
What We Did
We deployed a full Equity Mining + Service Drive Pull‑Through program, including:
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Daily equity scans across CRM, DMS, and service appointments
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Personalized upgrade outreach
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Rebuilt service‑to‑sales handoff process
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Real‑time service lane monitoring
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Declined service followup for equity‑qualified customers
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Daily reporting showing equity opportunities and conversions